Inova Primary Care - Ashburn II at 21785 Filigree Court #100 in Ashburn, Virginia

Customer Reviews about Inova Primary Care - Ashburn II

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  I am so very frustrated with this facility for a recent visit. In the past we have been here for "urgent care" services. They are no longer categorized as such so the bill we received is way more than what we expected to pay. I am going in circles with our insurance and their billing to resolve. But that is after frustrations with other aspects of the visit as well. I went in for a dog bite on my leg. While I got in quickly enough, was reviewed and treated efficiently, the 'fix' was a cleaning of the wounds and a band-aid on each puncture. No stitches despite a nearly inch long and very deep puncture. The physicians assistant said they do not suture animal bites because of infection. But, the wound is just now healing, six weeks later. And, research I did on my own revealed that bites of a certain length and depth should be sutured regardless. Mine was clearly one. They did give me a tetanus shot and a prescription for antibiotics - which would have addressed any potential infection. Furthermore, when we received the detailed bill for services, it included $263 for an office visit, $63 for administering the tetanus shot (in addition to the cost of the shot), and $237 for "simple repair" of the wound. That 'simple repair' was cleaning and band-aids (some of which were suture band aids, but all fell off and didn't contribute to healing). So the total for this 25 minute visit came to nearly $650. The many calls I've made since to billing, coding, supervisors, etc and to my insurance have not changed or resolved any of this. While staff have been pleasant, they have not addressing the core issues of inadequate care and inappropriate billing.
  May 02, 2017

  by Kim Winters
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  Good place, Dr. Phillips is the best, however front desk/call center needs improvement. Trying to schedule a follow up appointment with a nurse for vaccinations has been a burden. Appointment schedulers try to make you come in and see the doctor again even though the doctor already made it clear in her notes of what is needed to be done. Speaking to nurse practitioner did not help either and I ended up having to come in and see another doctor. If front desk/call center improves, this place has a potential to be the best in the area.
  January 16, 2017

  by Natalya N/A

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Today: 08:00 am — 12:30 pm

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About Inova Primary Care - Ashburn II in Ashburn